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Please note we are not able to accept bookings over the phone, please book online or visit the box office at the rink

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Skating TImetable

FAQs / Help

How much does it cost to go on the Ice Rink?

Prices vary depending on what time you would like to skate, and if the session is off peak or peak. There are also discounts available for concessions, families and groups. Please see the ticket page for more information on ticket prices.

Where can I buy my tickets?

Click here to purchase your tickets for the Gloucester Quays Ice Rink online. You can also purchase tickets from the Ticket Office at the rink if there are tickets available for the session, as well as tickets for future sessions. Please note, we are not able to take bookings over the phone.

Can I pay to skate on the day?

Yes - you can buy tickets on the day either online or at the box office, as well as pre-booking. Please note, we are a popular seasonal event - after schools break up and during peak sessions we will be very busy and so to avoid disappointment we strongly recommend booking in advance. Click here to book tickets online.

How long is a skating session?

Sessions are 45 minutes long and start either on the hour or just past depending on when the ice needs maintenance. We advise arriving approx half an hour in advance to ensure you have enough time to prepare for your session.

What time is the Ice Rink open?

Click here to view the skating session’s timetable.

Do you have skate aids available?

We have colourful beluga whales which act as a skating aid for young children, you need to purchase a skate aid ticket in order to use one. These can be sat on or pushed by younger skaters. Please note, we have a limited number of skate aids per session so we strongly recommend pre booking these in advance to avoid disappointment. To make use of skate aids as fair as possible we restrict these to Child or Family tickets only.

Are there any age restrictions for the Ice Rink?

Please note, children under the age of 3 are not permitted on the ice. Children aged 3 - 7 must be accompanied on the ice by a parent or guardian in the interests of safety. Children 7 -10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. It is a parent / guardians duty to take responsibility for juniors in their care.

Are there any height restrictions to skate on the Ice Rink?

There are no height restrictions - please see age restrictions above.

Is there a minimum shoe size for children to skate?

We have skates to fit everyone! For those children who don’t fit into our smallest skates, we have bobskates which can be fitted over shoes and have two blades on each foot providing more stability.

What if I have booked and arrive late?

Please arrive on time to ensure you can enjoy the full session. We run to a strict timetable - skaters will not be allowed extended time on the ice once the session has finished so it is important to arrive early! We recommend arriving at least 20 minutes prior to ensure enough time to get booted.

Can I go on the rink half way through a session?

If you would like to skate during a session that has already started you are welcome to, although please bear in mind the price will be the same and the session will still end at the normal time. You are also more than welcome to wait for the next session.

Can wheelchair users go on the ice?

We are able to allow manual wheelchairs on the ice. Please bring someone with you and we can provide studded overshoes for them free of charge. If they wish to skate too they may purchase a ticket for themselves as usual. We are not able to accommodate powered wheelchairs on the ice. For any other accessibility/ disability requirements please get in touch.

Who can qualify for a 'Concession' ticket?

We will honour the concession rate if the following I.D can be presented:

- Senior citizen ID

- Valid student ID

- Disabled bus pass

Do I have to skate if I want to accompany my child on the ice?

There is an option to have studded overshoes instead of skates for customers who would like to go on the ice. In some circumstances we are happy to provide these free of charge, however this is subject to capacity. Please see 'Are there any age restrictions' FAQ.

Is there somewhere I can put my bags?

We have a cloakroom facility, this is charged at £1 per item. You will be provided with a token, please ensure you keep this safe as you will need it to collect your items.

Can you skate in the rain?

Please note, we are an outdoor seasonal event and sadly cannot control the weather. The ice rink will be open in nearly all weather conditions and as such, alternative sessions or refunds will not be offered in the event of inclement weather.

In the unlikely event that the Rink Manager deems it necessary to close for safety reasons, alternative sessions may be offered for skating (subject to availability).

Surface water on the ice rink doesn't affect skating or safety, (we actually think it's better!) although you may get wet if you fall over! (Please dress appropriately).

If the weather is really bad, how do I know if the ice rink is open?

In the unlikely event that the ice rink has to close, this will be announced on our website and on our social media channels. Anyone who has booked a ticket online will receive an email. To avoid disappointment, we keep the ice rink open and make the decision to close as late as possible.

How do I use my tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode. You may present your ticket by:

- Print and bring your ticket with you (we recommend this and will ensure a faster service)

- Present your barcode using a smartphone

- Present your Booking Reference Number so we may search your booking 

Can I exchange my ticket?

Please note, we are not able to exchange or refund tickets so please ensure that you book onto the correct session. We will be very busy so we are not able to transfer tickets onto alternative sessions.

Do you offer group booking options?

We are able to offer rink session bookings which give exclusive use of the rink for up to 150 people, only up until the 8th December. Perfect for Christmas parties! All other bookings must be purchased as usual via the ticket site. For rink bookings please contact the rink gq@christmasicerinks.co.uk

Trouble with your purchase? Contact Christmas Ice Rinks

gqicerink@showplace.co.uk 07710700917

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