Yes! We are happy to announce that due to popular demand, we are making all Saturday and Sunday first morning sessions our Sensory Friendly sessions! (excluding Christmas eve).

During these sessions we will lower the capacity and turn off our music, providing a safe and calm environment for any guests who would prefer that.

As usual we recommend arriving in advance. Booking online in advance is highly recommended.

Please note that the sessions following will be our regularly scheduled sessions, therefore capacity will go back up and music will go on at the session start time.

Yes! This year we are running 90's Disco themed nights at Gloucester Quays Ice Rink. Get your groove AND your skate on at our Disco night sessions. Enjoy a blast from the past gliding round the rink whilst we crank up the 90's disco music. 

Sessions will be on 8th and 15th December at 7.10pm. We recommend arriving a minumum of 20 minutes prior to your session time.

Sessions are 45 minutes long. We advise arriving a minimum of 20 minutes in advance to ensure you have enough time to prepare for your session.

Yes. School groups are more than welcome and we offer discounted rates with Teachers and assistants skating for free. Clubs, charities and organisations may contact beth@christmasicerinks.co.uk for further information. Private hire availability and cost will vary depending requested session. You must provide as much notice period as possible for private rental requests.

We are open from the 24rd November 2023 until to the 7th January 2024. Please view our ticket calender for dates and time slots. 

You can book on this site or within the skate exchange at the rink. 

Yes! There is a fantastic choice of hot food and sweet offerings for any hunger or sugar cravings. We also have a fantastic event bar that serves everything from hot drinks/soft drinks to something a little stronger, such as, a fantastic German lager on draft (Warsteiner).

Gloucester Quays Shopping Outlet, Orchard Square, The Docks, Gloucester, GL1 2EH.

Gloucester Quays has a Multi-Storey Car Park with approximately 1,400 spaces. The Car Park is accessed via St Ann Way on postcode GL1 5SF. For more information on our Car Park please click here.

Yes, For bus routes to and from Gloucester call Traveline on 0871 200 22 33 or visit their website at  http://bit.ly/1MkaWSU. There are is also a Park and Ride Service in Gloucester operating from Quedgeley. For information on the Park and Ride visit http://bit.ly/2q30d6u

Yes, Gloucester Quays offer Bike Racks across the Centre. They are located on St Ann Way, on the left hand side of the Car Park Rotunda, further down towards Baker Street, on Merchants Road (alongside Cote Brasserie) and on Llanthony Road (by TGI Fridays). Bikes cannot be wheeled through the Internal Mall of Gloucester Quays and Bikes are also left at the owners risk. Bicycles found locked on any unauthorised locations will be removed.

If you already have a ticket please go directly to the skate exchange building.  You may be required to wait in line there.  Please ensure that you have your e-ticket or receipt ticket available to be inspected upon arriving to the skate exchange counter. If you have a concession ticket, please ensure that you have your ID available for inspection. I.E NUS Card for Students, Blue Light Card for NHS staff etc. Failure to present this may mean you are asked to pay the difference or denied entry. You will be given your skates and kept in the waiting area until your session begins.

Yes, you can buy tickets on the day. However, to avoid disappointment, we recommend pre-booking online, as sessions often sell out in advance, especially over the holiday period and weekends. Dont forget to reserve your childrens Skate Aids or Cloak Room spaces too.

Yes, please see our booking page for more information.

This covers: College and University students, OAP's, Blue Light Card Holders, Armed Forces, Registered Carer. 

Yes, you can change the date and time of your skating session up to 24 hours in advance of your existing session,iIf you created an account on our website at the time of checkout. You can log in and change booking date and time yourself. Rebooking is subject to availability.

If you processed an online order as a guest or purchased at the ticket office on site, you will need to contact: gq@christmasicerinks.co.uk

A charge of £2.00 per ticket admin fee shall apply. Changes are subject to availability. We regret no refunds are available.

No, we do not refund any ticket, all tickets are non-refundable, and all sales are final. We will only refund if the event or session is cancelled.

You can change the date and time of your skating session up to 24 hours in advance of your existing session,iIf you created an account on our website at the time of checkout. You can log in and change booking date and time yourself. Rebooking is subject to availability.

If you checked out as a guest and a genuine mistake has been made whilst booking, tickets can be exchanged provided the ice rink receives notification within 2 hours of the original purchase time. Please contact us immediately at gq@christmasicerinks.co.uk. A member of the ice rink team will contact you to make the necessary amendments. All ticket exchanges are subject to availability. We regret no refunds are available.  

If the ticket was purchased online we may be able to re-send your e-ticket by using the email you used to place the order. However, if the order cannot be found, this order is not the responsibility of the promoter. If it was a physical ticket that has been lost, stolen or damaged, these tickets are not the responsibility of the Promoter. Please check your email notification, anyone that arrives at the ice rink without a ticket will be refused entry.

Please arrive 20 to 25 minutes before your booked slot, so that you may enjoy the full session time. Skaters will be allowed on part way through, but will not be allowed extended time on the ice once the session has finished, so it is important to arrive early!

No. Ice skates are provided to skaters free of charge. You exchange your own shoes or a refundable deposit for a pair of skates for the duration of your session. Please ensure that your skate fits correctly, and that you are wearing thick socks before taking to the ice. Your shoes will be returned to you, when you return your skates. Please note the Promoter will not be liable for any loss, damage, replacement, theft of any shoes left in exchange for Skates.

We carry sizes from J8 (child) up to and including 16 (adult). Our friendly skate staff will happily exchange your skates at any time, to ensure that you have a pair of skates that you are comfortable with. We strongly recommend that all skaters wear thick socks. For very small children we also carry some over shoe bob skates with two blades per skate for more stability.

As this is an outdoor activity we strongly advise that you dress appropriately for the weather and are prepared for any potential weather changes on the day.  For ice skating, it is highly recommended that all skaters wear suitable long thick socks & gloves. Several thin layers that can be removed are better than one thick layer. Waterproof clothing is highly recommended.

Children under the age of 3 are not permitted on the ice.

Children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult. 

Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. 

Supervising adults on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply.

Yes, our cute and colourful Beluga Whale children's skate aids are great for little ones learning to skate and who want to have something to hold onto or they can be sat on and pushed around the ice by grown-ups.

To guarantee use of a skate aid for children aged 3 - 10 please ensure you pre book as we have a limited number available. In the interest of fairness, they are only available to pre book with a family or children’s ticket and will be limited to a maximum of two per order. Skate aids may also be available to hire on the day subject to availability, priced at £3.50. Please contact the Ice Rink beth@christmasicerinks.co.uk if you have any questions or require further information.

Children under the age of 3 are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult.  Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. People supervising children on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply

No. Ice by its very nature is a very slippery and hard surface, and as such presents many risks.  Skaters are not permitted to carry other skaters, whilst on the ice surface. This is for your own safety, and all other skaters.

During weekends and Christmas week the Ice rink can be particularly busy, If you have small children, are new or nervous about skating or you would just like the Ice Rink to yourself then we would recommend coming during a weekday daytime session. Though these sessions can be quite quiet, we cannot guarantee this.

Yes, we don’t provide helmets to hire at the Ice Rink but children and adults are welcome to bring their own helmets and safety equipment.

The Ice Rink is open air and operates in most weather conditions. This year there will be a new canopy for the ice rink! Allowing more protection from adverse weather, whilst still maintaining that wonderful open air feeling. 

No refunds shall be given due to inclement weather. Surface water on the ice rink caused by wind, warm or inclement weather will not affect skating, although you will get wet if you fall over, so please dress appropriately or bring a change of clothing. The skate exchange area is undercover. In the unlikely event that the Site Manager deems it necessary to close the ice rink for safety reasons, alternative sessions will be offered for skating.

High wind speeds affect the safety of all patrons.  Wind loads against structures and other objects determine when the event would close. Snow will freeze on the frozen surface of the Ice Rink it takes time for it to be removed and the Ice Rink to be resurfaced. Unseasonably warm weather can melt the surface of the ice more quickly. The Promotors closely monitor the weather for the operation of the Ice Rink. In high winds or extreme weather the Promoter may decide, for safety reasons to close and cancel sessions, this will be announced on our website and on our social media channels if we are intending to close the ice rink and anyone who booked a ticket online will receive an email. To avoid disappointment, we try to keep the ice rink open and make the decision to close as late as possible. If you are travelling some distance, it’s a good idea to contact us ahead of time if the weather looks bad. You can do this via email beth@christmasicerinks.co.uk or via our social media channels. 

No, climatic conditions cause wet ice.  alm cold days means the surface will remain dry.  Wind across the surface of the ice causes friction, which warms the ice surface, resulting in a wet surface. Rain will and warmer weather also make to surface of the ice rink wet. If the ice surface is wet, this does not make it unsafe to skate on, although you will get wet if you fall over. Please remember that ice, by its very nature, is a slippery surface, and that slips and falls do happen.

Yes, you can bring and use your own ice skates, and you can deposit your skate-bag in the cloak free of charge!

Yes, we have a Cloakroom facility at the skate exchange. You may store your belongings for the duration of your skate session. There is a £2.00 charge for up to two items. Please note that the ice rink is set up in a way so that you leave the rink via a different side to where you entered. As such, there is no other suitable place to store your belongings, unless you have a friend or family member in the viewing area.

The Promotor will not accept responsibility for the loss or damage from any cause whatsoever to property or articles left in the cloakroom.

No, the nearest public toilets are situated inside the Gloucester Quays shopping centre. Disabled toilets are also available inside the Shopping centre.

Yes, we allow manual and electric wheelchairs on the ice you must have someone on the ice with you at all times and we will provide studded overshoes for them. The carer or appointed person can come on the ice for free; just buy your ticket in the normal way under "wheelchair user" ticket. For any other accessibility/disability requirements please get in touch at beth@christmasicerinks.co.uk.

For safety reasons a maximum of 6 wheelchairs will be allowed on the ice in any one session, should your group consist or more then 6 wheelchair users please contact beth@christmasicerinks.co.uk directly so we can make the necessary arrangements subject to capacity restrictions.

The nearest cash point is located in the Ground Floor Mall of the shopping centre by Lifts/Stairwell A and B

Unfortunately we are unable to provide skating lessons.

The ice rink is offered as a municipal temporary rink, and as such is not intended for professional use.  The Ice surface is checked between each session for quality, and if necessary resurfaced. The ice can either be dry or wet. Both are perfectly suitable for skating. Wet ice is a result from climatic conditions, wind, rain and the resurfacing process. Please remember that ice, by its very nature is a slippery surface, and that accidents and injuries do occur from being upon the ice. If the surface of the ice is wet you may get wet if you fall over. During busy sessions the ice surface can become rutted and grooved due to the action of skating. Please ensure that you are skating in a suitable manner, keeping a look out for the ice conditions and other skaters always.

Ice Skating is a sport, and like all sports, carries a degree of risk for the participants.  Ice is a slippery surface, and slips and falls do occur.  At our rinks we ensure that there is a professional medical team on hand to deal with all incidents / accidents that occur on the ice.  In the first instance our Ice Marshals shall assess the situation, and, if required, summon medical assistance to the ice.  A separate medical room is located on site, here you will be assessed and treated by the medical provider.  The sport of skating is something that you freely engage in, and undertake entirely at your own risk.  The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage.  Management will not be responsible, however incurred, for all injury, accidents, and loss, however incurred by the skater.

When you first notice that you have lost personal property, please ensure that this is reported to the rink manager. We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you. Management are not responsible for the loss or theft of personal property. Management will not be held responsible for any loss or damage, however incurred, of personal items. Items that have collected in lost and found after a period of 14 days, and not returned to or recovered by the owner, shall be disposed of.

CCTV is in for safety and security purposes. Images are recorded 24 hours a day.

No, the use of mobile phones by skaters is not permitted on the ice. This is for your own safety, and the safety of all skaters, and of course for the safety of your expensive electronic devices.

No, smoking or vaping / e-cigarettes are not permitted with in any skate exchange building or other covered areas.  Smoking whilst skating on the ice is strictly prohibited.

The rink is offered as a municipal rink, and caters for all ages and abilities.  This rink is not for professional use, and as such skating at speed, skating backwards, tricks and acrobatic manovers are not permitted.  Weaving, horseplay and skating in chains of more that 3 skaters is also, not permitted.  This is for your own safety, and the safety of all skaters.

Ice Skating is a sport, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. The ice surface, by its very nature is a very slippery and hazardous surface.  All skaters participate in the sport of ice skating entirely at their own risk.  The skater acknowledges that the ice is a slippery and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects or structures, and may therefore be considered a hazardous activity.  All slips, trips and falls, and resulting injuries whilst skating, or being upon the ice will be the fault of the individual skater.  All skaters have made a conscious decision to ice skate, and participate in the sport at their own free will. 

ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.

No. The Promotor is unable to provide a risk assessment for the sport of ice skating. All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily. Schools and other organised group visits should conduct their own risk assessment.

Skate are naturally stiff and should be fastened tightly, in order to provide adequate support. If you feel your skates are unusually uncomfortable, please see a member of our skate exchange staff, who will happily change your skates free of charge. We recommend thick socks for additional comfort. 

We provide discount to anyone who has a disability, concession price applies. In addition, should you require support in the form of a carer, we provide a free of charge ticket for the carer. This is done on a 1 to 1 basis. If this is relevant to you, please email beth@christmasicerinks.co.uk with ID and we will get your order setup for you with stated allowances.