Can I buy tickets on arrival?

You can buy tickets on arrival. However, to avoid disappointment, we recommend pre-booking online, as sessions often sell out in advance, especially over the holiday period and weekends. Dont forget to reserve your childrens Skate Aids or Cloak Room spaces too.

Can I edit my booking?

You can change the date and time of your skating session up to 24 hours in advance of your existing session. If you created an account on our website at the time of checkout, you can log in and change booking date and time yourself. Rebooking is subject to availability. Additional charges will apply if changing from off peak to peak time.

If you checked out as a guest and a genuine mistake has been made whilst booking, tickets can be exchanged provided the ice rink receives notification within 2 hours of the original purchase time. Please contact us immediately at gq@christmasicerinks.co.uk. A member of the ice rink team will contact you to make the necessary amendments. All ticket exchanges are subject to availability. Ticket amendments without an account will be charged a 50% admin fee per booking. We regret no refunds are available.

I have lost my ticket

If the ticket was purchased online we may be able to re-send your e-ticket by using the email you used to place the order. However, if the order cannot be found, this order is not the responsibility of the promoter. If it was a physical ticket that has been lost, stolen or damaged, these tickets are not the responsibility of the Promoter. Please check your email notification, anyone that arrives at the ice rink without a ticket will be refused entry.

Yes, this year we will be running a number of themed sessions!

Toddler skate sessions

You asked for it and we are delivering it! Our brand new Toddler skate sessions are designed for our smallest skaters! Each ticket allows space for one adult and one child (child age is capped between 3 and 5 years). Additional children spaces can be booked alongside with the "Parent and child additional child (3-5 years)" tickets.

Designed with the intention of providing a calmer and quieter introduction to Ice Skating. Adults will be provided with a pair of grips, and children fitted with either over the shoe (boot or wellies recommended), or full ice skates. Ice skates are sized from infant size 7 upwards. Skating aids included in price, max 1 per child. On your way to the ice, collect the Skate aid Whale in the colour of your choosing and enjoy!

Our cute and colourful Beluga Whale children's skate aids are great for little ones learning to skate and who want to have something to hold onto or they can be sat on and pushed around the ice by grown-ups. One Skate aid per child is included in the ticket price.

Please note this session is for children aged 3-5 and thier parents ONLY. Children must be able to support their own weight sat up or standing. Please note there is a strict ratio of 1 adult to a maximum of 2 children for this session. These sessions are a trial run this year so please spread the word to make them a reccuring feature!

Date night

You asked for it and we are delivering it! For young lovers, new romances or old flames, date night with your partner is such an wonderful part of life we often don't make time for. So we want to offer you a treat! Weekly date night sessions with a drink to enjoy after the skate. Come and enjoy our lovesong playlist with your significant others. And remember date nights with your fiends (single or not) are important too! Check out the booking calender for date night times. These sessions are a trial run this year so please spread the word to make them a reccuring feature!

Sensory Friendly Sessions

We are happy to announce that the first morning sessions on Sundays will stay our Sensory Friendly sessions! 

During these sessions we will lower the capacity and turn off our music, providing a safe and calm environment for any guests who would prefer that.

Please note that the sessions following will be our regularly scheduled sessions, therefore capacity will go back up and music will go on at the session start time.

Disco sessions

You asked for it and we are delivering it!  This year we are running more Disco themed nights at Gloucester Quays Ice Rink. Get your groove and your skate on at our Disco night sessions. Enjoy a blast from the past gliding round the rink whilst we crank up the disco music from different eras. Sessions will be on Thursday and Friday nights. Check out the booking calender for disco themes and times.

We always recommend arriving a minumum of 20 minutes prior to your session time. Booking online in advance is highly recommended.

Home Education club

You asked for it and we are delivering it! We have scheduled in 3 Home Education Club sessions to occour weekly in term time, Mondays at 1.40pm. A wonderful chance to get some exercise, fresh air, learn a new skill, and meet new people! This session will be discounted for all home educated children and their adults. These sessions are a trial run this year so please spread the word to make them a reccuring feature! Please bring proof of Home education to the session.

We provide discount to anyone who has a disability, concession price will apply.

In addition, should you require support in the form of a carer, we provide a free of charge ticket for the carer. This is done on a 1 to 1 basis using our "Disabled/ Wheelchair user" ticket. This ticket is designd for anyone who may need additional support on the ice, child or adult. The single ticket automatically allocates a free space for the accompanying carer. Please bring proof of carer status for the session.

We allow manual and electric wheelchairs on the ice and you must have someone on the ice with you at all times. We will provide studded overshoes for the accompanying adult. Once again the carer or appointed person can come on the ice for free; just buy your ticket in the normal way under "Disabled/ Wheelchair user" ticket. For any other accessibility/disability requirements please get in touch at beth@christmasicerinks.co.uk.

For safety reasons a maximum of 6 wheelchairs will be allowed on the ice in any one session, should your group consist or more then 6 wheelchair users please contact beth@christmasicerinks.co.uk directly so we can make the necessary arrangements subject to capacity restrictions.

As usual we reccoment arriving a minimum off 20 minutes prior to you session, 30 in peak times.

Yes!

Our Concession ticket covers: College and University students, OAP's, Blue Light Card Holders, Armed Forces and Registered Carers. For carers accompanying an adult or a child who has additional needs please see our "Disabled/Wheelchair user" ticket in FAQ's.

Home Education club

You asked for it and we are delivering it! We have scheduled in 3 Home Education Club sessions to occour weekly in term time, Mondays at 1.40pm. A wonderful chance to get some exercise, fresh air, learn a new skill, and meet new people! This session will be discounted for all home educated children and their adults. These sessions are a trial run this year so please spread the word to make them a reccuring feature! Please bring proof of Home education to the session.

Yes, large groups are more than welcome and we offer discounted rates. Clubs, charities, schools and organisations may contact beth@christmasicerinks.co.uk for further information. Private hire availability and cost will vary depending requested session. You must provide as much notice period as possible for private rental requests. Deposits of 20%, or full payment, are needed to secure your booking.

Yes. Ice skates are provided to skaters free of charge. You exchange your own shoes or a refundable deposit for a pair of skates for the duration of your session. Your shoes will be returned to you, when you return your skates. We carry sizes from J7 (child) up to and including 16 (adult). For very small children we also carry some over shoe bob skates with two blades per skate for more stability. We recommend boots or wellies to be worn with the over shoe bob skates.

Please ensure that your skate fits correctly before taking to the ice. Skates are naturally stiff and should be fastened tightly, in order to provide adequate support. If you feel your skates are unusually uncomfortable, please see a member of our skate exchange staff, who will happily change your skates free of charge. We recommend thick socks for additional comfort.  Please note the Promoter will not be liable for any loss, damage, replacement, theft of any shoes left in exchange for Skates.

A family ticket stands for 4 skaters, in either of these combinations: 2 adults and 2 children/juniors, or ,1 adult and 3 children/juniors.

It also includes 2 cloakroom spaces, each of which can hold up to 2 items. Additional cloaroom spaces are available for purchase.

Please note that Skate aids are strictly for ages 3-10 (child ticket holders), Junior ticket holders will not be allowed to make use of a skate aid.

We recommend arriving a minimum of 30 minutes to your session.

Sessions are 45 minutes long.

We advise arriving a minimum of 20 minutes in advance to ensure you have enough time to prepare for your session. 30 minutes at peak times.

If you already have a ticket please go directly to the skate exchange building. You may be required to wait in line there. Please ensure that you have your e-ticket or receipt ticket available to be inspected upon arriving to the skate exchange counter. If you have a concession ticket, please ensure that you have your ID available for inspection. I.E NUS Card for Students, Blue Light Card for NHS staff etc. Failure to present this may mean you are asked to pay the difference or denied entry.

You will be given your skates, Skate aid tokens (if booked) and kept in the waiting area until your session begins.

Skate aids are collected rinkside at the beggining of your session.

We are open from the 21st November 2024 until to the 5th January 2025. Please view our ticket calender for dates and time slots. 

You can book on this site or within the skate exchange at the rink. Pre booking is highly recommended. 

The rink is located in: Gloucester Quays Shopping Outlet, Orchard Square, The Docks, Gloucester, GL1 2EH.

Gloucester Quays has a Multi-Storey Car Park with approximately 1,400 spaces. The Car Park is accessed via St Ann Way on postcode GL1 5SF. Charges apply.

For bus routes to and from Gloucester call Traveline on 0871 200 22 33 or visit their website at  http://bit.ly/1MkaWSU. 

Gloucester Quays offer Bike Racks across the Centre. They are located on St Ann Way, on the left hand side of the Car Park Rotunda, further down towards Baker Street, on Merchants Road (alongside Cote Brasserie) and on Llanthony Road (by TGI Fridays). Bikes cannot be wheeled through the Internal Mall of Gloucester Quays and Bikes are also left at the owners risk. Bicycles found locked on any unauthorised locations will be removed.

Please arrive a minimum 20 to 30 minutes before your booked slot, so that you may enjoy the full session time. Skaters will be allowed on part way through, but will not be allowed extended time on the ice once the session has finished, so it is important to arrive early!

There is a fantastic choice of hot food and sweet offerings for any hunger cravings. We also have a wonderful event bar that serves everything from hot drinks/soft drinks to something a little stronger.

We have a Cloakroom facility at the skate exchange, it uses a token exchage system. You may store your belongings for the duration of your skate session. There is a £2.00 charge for up to two items.

The Winter wonderland photography packages are served from the Photography hut on site. Secure your exclusive use on the home page!

Fancy a game? Have a go at our games hut and see if you can win yourself a cuddly reindeer!

Unfortunately we do not have toilets on site. The nearest public toilets are situated inside the Gloucester Quays shopping centre. Disabled toilets are also available inside the Shopping centre.

The nearest cash point is located in the Ground Floor Mall of the shopping centre by Lifts/Stairwell A and B.

The Ice Rink is open air and operates in most weather conditions. There will be a canopy for the ice rink! Allowing more protection from adverse weather, whilst still maintaining that wonderful open air feeling. 

There are three packages available.

Winter Wonderland Photo Skating Package – £25

Capture your magical skating experience with our exclusive Winter Wonderland Photo Package! For just £25, enjoy the services of a dedicated photographer who will capture your special moments on the ice. Upon arrival, you'll receive a wristband at reception to show you're part of the photo package. Before your skating session begins, our friendly photographer will greet you to discuss photo options, ensuring the perfect shot.

As you glide across the ice, the photographer will capture stunning action shots. After your session, they'll carefully curate and edit your photos for you to view in the cozy ambiance of our on-site bar area. You'll get to choose your favorite 6x4 photo to print on the spot, absolutely free, and take it home as a cherished memento – or a perfect Christmas gift!

Want more? You can upgrade your package with additional prints, including photo magnets, snowglobe frames, or extra prints in cardboard frames. Plus, all photos are printed on-site, so you can relax, enjoy the festive atmosphere, and leave with your beautiful memories in hand the same day.

It's the perfect way to capture and cherish your Winter Wonderland experience!

Winter Wonderland Family Photo Package – £25

Make your family’s Winter Wonderland visit even more memorable with our festive Family Photo Package, perfect for non-skaters, small children, and families. For just £25, you’ll get a personalized photo session with our dedicated photographer at the photo hut on-site. From there, you’ll be guided to our beautifully decorated festive sleigh and other charming photo spots around the winter wonderland.

With every package, you'll receive a free 6x4 print of your favorite photo, carefully curated and edited by our photographer. You’ll have the option to relax and enjoy the festive ambiance of the site while your prints are printed on the spot, ready for you to take home the same day. Perfect for creating Christmas gifts or keepsakes to remember your winter adventure!

Plus, there’s the option to upgrade your package with additional prints, magnets, snowglobe frames, or more photos for the whole family.

Capture the magic of Winter Wonderland and take home cherished memories with this perfect family-friendly package!

Winter Wonderland Santa Meet & Greet Photo Package – £25

Bring the magic of Christmas to life with our exclusive Santa Meet & Greet Photo Package! For just £25, your family will be welcomed by our dedicated photographer at the on-site photo hut and taken to meet Santa himself  (available on select days). This special experience includes a personalized photo session with Santa, as well as festive sleigh and site photo opportunities.

After the session, you can choose your favorite moment for a free 6x4 print, while relaxing in the cozy Winter Wonderland atmosphere. With on-site printing, you’ll leave with your photo the same day—perfect for Christmas gifts or to keep as a treasured memento of your magical meeting with Santa.

Additional print upgrades, including snowglobe frames, magnets, or extra photos, are available to make this holiday experience even more special!

Don’t miss out on the chance to capture the magic of meeting Santa this Christmas season!

Children under the age of 3 are not permitted on the ice. 

Children 3 - 6 years old must be accompanied on the ice by a paying adult, parent or guardian. In the interests of safety we recommend a maximum of 2 children to one adult. 

Children 7 - 9 years old may skate without a parent or guardian on the ice, but must be supervised from the rinkside viewing area. 

Children 10 - 13 years old must have an adult on site. Ages 14+ do not need an accompanying adult.

Supervising adults on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply. For youngest skaters check out our Toddler skate themed sessions.

Yes, our cute and colourful Beluga Whale children's skate aids are great for little ones learning to skate and who want to have something to hold onto or they can be sat on and pushed around the ice by grown-ups.

To guarantee use of a skate aid for children aged 3 - 10 please ensure you pre book as we have a limited number available. In the interest of fairness, they are only available to pre book with a family or children’s ticket and will be limited to a maximum of two per order. Skate aids may also be available to hire on the day subject to availability, priced at £4. Please contact the Ice Rink gq@christmasicerinks.co.uk if you have any questions or require further information.

As this is an outdoor activity we strongly advise that you dress appropriately for the weather and are prepared for any potential weather changes on the day.  For ice skating, it is highly recommended that all skaters wear suitable long thick socks & gloves. Several thin layers that can be removed are better than one thick layer. Waterproof clothing and safety gear is highly recommended e.g helmet, knee pads etc. We have a small number of helmets available to hire for free on site, on request.

You can bring your own Ice Skates. If you do, we offer free cloakroom for up to 2 items included in your ticket price.

We have a Cloakroom facility at the skate exchange, it uses a token exchage system. You may store your belongings for the duration of your skate session. There is a £2.00 charge for up to two items. If you lose your token, please contact a member of management on site. Please note that the ice rink is set up in a way so that you leave the rink via a different side to where you entered. As such, there is no other suitable place to store your belongings, unless you have a friend or family member in the viewing area.

The Promotor will not accept responsibility for the loss or damage from any cause whatsoever to property or articles left in the cloakroom.

Safety gear is highly recommended e.g helmet, knee pads etc. You are more than welcome to bring your own bike helmets etc. We have a small number of helmets, sized child to adult, available to hire for free on site, on request. Please ask a member of staff on arrival.

You can change the date and time of your skating session up to 24 hours in advance of your existing session,iIf you created an account on our website at the time of checkout. You can log in and change booking date and time yourself. Rebooking is subject to availability.

If you processed an online order as a guest or purchased at the ticket office on site, you will need to contact: gq@christmasicerinks.co.uk Ticket amendments without an account will be charged a 50% admin fee per booking. Changes are subject to availability. We regret no refunds are available.

Please arrive a minimum of 20 to 30 minutes before your booked slot, so that you may enjoy the full session time. Skaters will be allowed on part way through, but will not be allowed extended time on the ice once the session has finished, so it is important to arrive early!

No, we do not refund any ticket, all tickets are non-refundable, and all sales are final. We will only refund if the event or session is cancelled.

Yes! There is a fantastic choice of hot food and sweet offerings for any hunger or sugar cravings. We also have a wonderful event bar that serves everything from hot drinks/soft drinks to something a little stronger, such as, a super German lager on draft (Warsteiner) or a lovely warming mulled wine or cider! Dont forget our delicious delux Cadbury's hot chocolates. Adults can even add a cheeky shot of Baileys!

During weekends and Christmas week the Ice rink can be particularly busy, If you have small children, are new or nervous about skating or you would just like a quieter session. Then we would recommend coming during a weekday daytime session. Though these sessions can be quite quiet, we cannot guarantee this.

If you wish to attend a capped capacity session, check out our Sensory Friendly sessions! Or if all your young skaters are ages 3-5 years, check out our Toddler skate Sessions!

The Ice Rink is open air and operates in most weather conditions. There will be a canopy for the ice rink! Allowing more protection from adverse weather, whilst still maintaining that wonderful open air feeling. 

No refunds shall be given due to inclement weather. Surface water on the ice rink caused by wind, warm or inclement weather will not affect skating, although you will get wet if you fall over, so please dress appropriately or bring a change of clothing. The skate exchange area is undercover. In the unlikely event that the Site Manager deems it necessary to close the ice rink for safety reasons, alternative sessions will be offered for skating.

High wind speeds affect the safety of all patrons.  Wind loads against structures and other objects determine when the event would close. Snow will freeze on the frozen surface of the Ice Rink it takes time for it to be removed and the Ice Rink to be resurfaced. Unseasonably warm weather can melt the surface of the ice more quickly. The Promotors closely monitor the weather for the operation of the Ice Rink. In high winds or extreme weather the Promoter may decide, for safety reasons to close and cancel sessions, this will be announced on our website and on our social media channels if we are intending to close the ice rink and anyone who booked a ticket online will receive an email. To avoid disappointment, we try to keep the ice rink open and make the decision to close as late as possible. If you are travelling some distance, it’s a good idea to contact us ahead of time if the weather looks bad. You can do this via email gq@christmasicerinks.co.uk or via our social media channels. 

When you first notice that you have lost personal property, please ensure that this is reported to the rink manager. We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you. Management are not responsible for the loss or theft of personal property. Management will not be held responsible for any loss or damage, however incurred, of personal items. Items that have collected in lost and found after a period of 14 days, and not returned to or recovered by the owner, shall be disposed of.

For the safety and security of both our staff and patrons we impliment a nuber of things:

• Children and adults are encouraged to bring their own helmets and safety equipment to wear whilst skating.
• CCTV images are recorded 24 hours a day.
• The use of mobile phones by skaters is not permitted on the ice.
• The rink is offered as a municipal rink, and caters for all ages and abilities. This rink is not for professional use, and as such skating at speed, skating backwards, tricks and acrobatic manovers are not permitted. Weaving, horseplay and skating in chains of more that 3 skaters is also, not permitted. These are stated on our rinkside Do's and Don't's signs.
• Skaters are not permitted to carry other skaters, whilst on the ice surface.

• Children under the age of 3 are not permitted on the ice. Children 3 - 6 years old must be accompanied on the ice by a paying adult, parent or guardian. In the interests of safety we recommend a maximum of 2 children to one adult. Children 7 - 9 years old may skate without a parent or guardian on the ice, but must be supervised from the rinkside viewing area. Children 10 - 13 years old must have an adult on site. Ages 14+ do not need an accompanying adult. 

• A cloakroom is provided at the cost of £2 for up to 2 items. Items left rinkside are left at own risk.

• Smoking or vaping / e-cigarettes are not permitted within any skate exchange building or other covered areas. Smoking whilst skating on the ice is strictly prohibited.
• The Promotor is unable to provide a risk assessment for the sport of ice skating. All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily. Schools and other organised group visits should conduct their own risk assessment.

Ice Skating is a sport, and like all sports, carries a degree of risk for the participants. Ice is a slippery surface, and slips and falls do occur. At our rinks we ensure that there is a professional medical team on hand to deal with all incidents / accidents that occur on the ice. In the first instance our Ice Marshals shall assess the situation, and, if required, summon medical assistance to the ice. A separate medical room is located on site, here you will be assessed and treated by the medical provider. The sport of skating is something that you freely engage in, and undertake entirely at your own risk. The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage.  Management will not be responsible,  for all injury, accidents, and loss, however incurred by the skater. For more information please contact the Site Manager at beth@christmasicerinks.co.uk.

ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.