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FAQs / Help

What time is the Ice Rink open?

Click here to view the skating session’s timetable.

Where can I purchase a ticket?

You can purchase tickets on this web site or in person at the Ice Rink on Orchard Square.

Can I pay to skate on the day?

Yes you can buy tickets on the day as well as pre-booking them online, to avoid disappointment we recommend pre-booking online as sessions sell out in advance.

Are there any ticket concessions?

Yes please see the tickets sales page for details. 

Are there any age restrictions for the Ice Rink?

Children under the age of 3 are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult.  Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. 

People supervising children on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply.

Do you have any skate aids for children?

Yes, our cute and colourful Beluga Whale children's skate aids are great for little ones learning to skate and who want to have something to hold onto or they can be sat on and pushed around the ice by grown-ups.

To guarantee use of a skate aid for children aged 3 - 10 please ensure you pre book as we have a limited number available. In the interest of fairness, they are only available to pre book with a family or children’s ticket and will be limited to a maximum of two per order.

Skate aids may also be available to hire on the day subject to availability, priced at £3.00.

Please contact the Ice Rink gq@christmasicerinks.co.uk if you have any questions or require further information.

Do I need to rent skates?

No. Ice skates are provided to skaters free of charge.  You exchange your own shoes or a refundable deposit for a pair of skates for the duration of your session.  Please ensure that your skate fits correctly, and that you are wearing thick socks before taking to the ice.  Your shoes will be returned to you, when you return your skates. Please note the Promoter will not be liable for any loss, damage, replacement, theft of any shoes left in exchange for Skates.

I can’t make my session, what can I do?

Tickets will not be refunded, however amendments can be made up to 24 hours before your session. Please email gq@christmasicerinks.co.uk if you wish to do this. Subject to avaiablity. £1 per ticket amendment.

We advise all skaters to arrive at least 30 minutes before their planned session time.

Do you offer refunds?

No, we do not refund any ticket, all tickets are non-refundable, and all sales are final.

What If I have booked and arrive late?

Please arrive on time to ensure you have the full session time. Skaters will be allowed on part way through but will not be allowed extended time on the ice once the session has finished so it is important to arrive early!

I’ve lost my ticket, what can I do?

Lost, stolen or damaged tickets are not the responsibility of the Promoter. Please check your email notification, anyone that arrives at the ice rink without a ticket will be refused entry. 

What size skates are available?

We carry sizes from J8 (child) up to and including 14 (adult).  Our friendly skate staff will happily exchange your skates at any time, to ensure that you have a pair of skates that you are comfortable with.  We strongly recommend that all skaters wear thick socks. For very small children we also carry some over shoe bob skates with two blades per skate for more stability.

How busy will the Ice Rink be?

During weekends and Christmas week the Ice rink can be particularly busy, If you have small children, are new or nervous about skating or you would just like the Ice Rink to yourself then we would recommend coming during a weekday daytime session as these are usually quite quiet.  You can call us on 0751159903 or e-mail gq@christmasicerinks.co.uk to find out when the rink is not as busy.

Can I bring my own safety equipment and helmet?

Yes, we don’t provide helmets to hire at the Ice Rink but children and adults are welcome to bring their own helmets and safety equipment.

What about the weather?

The Ice Rink is open air and operates in most weather conditions, and no refunds shall be given due to inclement weather. Surface water on the ice rink caused by wind, warm or inclement weather will not affect skating, although you will get wet if you fall over, so please dress appropriately or bring a change of clothing. The skate exchange area is undercover. In the unlikely event that the Ice Rink Manager deems it necessary to close the ice rink for safety reasons, alternative sessions will be offered for skating.

What about unseasonal and extreme weather?

High wind speeds affect the safety of all patrons.  Wind loads against structures and other objects determine when the event would close.  Snow will pitch on the frozen surface of the Ice Rink it takes time for it to be removed and the Ice Rink to be resurfaced. Unseasonably warm weather can melt the surface of the ice more quickly. The Promotors closely monitor the weather for the operation of the Ice Rink.  In high winds or extreme weather the Promoter may decide, for safety reasons to close and cancel sessions, this will be announced on our website and on our social media channels if we are intending to close the ice rink and anyone who booked a ticket online will receive an email. To avoid disappointment, we try to keep the ice rink open and make the decision to close as late as possible. If you are travelling some distance, it’s a good idea to call ahead if the weather looks bad. The Ice Rink number is 07511159903.or email gq@christmasicerinks.co.uk 

Is wet ice dangerous?

No, climatic conditions cause wet ice.  Calm cold days means the surface will remain dry.  Wind across the surface of the ice causes friction, which warms the ice surface, resulting in a wet surface. Rain will also make to surface of the ice rink wet, as will warm weather. If the ice surface is wet, this does not make it unsafe to skate on, although you will get wet if you fall over.  Please remember that ice, by its very nature, is a slippery surface, and that slips and falls do happen.

What should I wear?

This is an outdoor activity please ensure that you dress appropriately for the weather.  For ice skating, it is highly recommended that all skaters wear suitable along thick socks & gloves. Several thin layers that can be removed are better than one thick layer. Waterproof clothing is highly recommended.

Can I use my own skates?

Yes, you can bring and use your ice skates.  Although there is not discount for guests bringing their own skates. 

Are there cloakroom facilities?

Yes we have a Cloakroom facility at the skate exchange. You may store your belongings for the duration of your skate session.  There is a £1.00 charge per item for all items left in the Cloakroom.  The Promotor will not accept responsibility for the loss or damage from any cause whatsoever to property or articles left in the cloakroom.

Are there toilet facilities at the Ice Rink?

No, the nearest public toilets are situated inside the Gloucester Quays shopping centre. Disabled toilets are also available inside the Shopping centre.

Do I need to accompany my children on the ice?

Children under the age of 3 are not permitted on the ice, children 3 years and over but under 7 years old must be accompanied on the ice by an adult, parent or guardian. In the interests of safety we recommend a maximum of 4 children under 7 to one adult.  Children 7 years and over but under 10 years old may skate without a parent or guardian on the ice but must be supervised from the public viewing area. 

People supervising children on the ice can have the option of studded overshoes instead of skates however normal admission charges still apply.

How long are the sessions?

Sessions are 45 minutes long and start either on the hour or 10 minutes past. We advise arriving 30 minutes in advance to ensure you have enough time to prepare for your session.

What do I do when I arrive?

If you already have a ticket please go directly to the skate exchange building.  You may be required to wait in line here.  Please ensure that you have your ticket available to be inspected. If you have a discounted ticket, please ensure that you have your ID available for inspection i.e NUS Card for Students, you will be given your skates and kept in the waiting area until your session begins.

Can wheelchair users go on the ice?

Yes, we allow manual wheelchairs on the ice you must have someone on the ice with you at all times and we will provide studded overshoes for them. The carer or appointed person can come on the ice for free; just buy your ticket in the normal way. I’m sorry we cannot accommodate powered wheelchairs on the ice. For any other accessibility/disability requirements please get in touch.

For safety reasons a maximum of 6 wheelchairs will be allowed on the ice in any one session, should your group consist or more then 6 wheelchair users please contact the Ice Rink directly so we can make the necessary arrangements subject to capacity restrictions.

Where is the nearest cashpoint?

The nearest cash point is located in the Ground Floor Mall of the shopping centre by Lifts/Stairwell A and B

Do you offer skating lessons?

Unfortunately we are unable to provide skating lessons.

Can I bring a school group?

School groups are more than welcome and we offer discounted rates, Teachers  and assistants skate for free. To book your school group, please contact us for more details.

Where is the Ice Rink?

The Ice Rink is located in Orchard Square at The Gloucester Quays Outlet GL1 2EH.

Where can I park my car?

Gloucester Quays has a Multi-Storey Car Park with approximately 1,400 spaces. The Car Park is accessed via St Ann Way on postcode GL1 5SF. For more information on our Car Park please click here.

Can I get there by public transport?

Yes, For bus routes to and from Gloucester call Traveline on 0871 200 22 33 or visit their website at  http://bit.ly/1MkaWSU.

There are is also a Park and Ride Service in Gloucester operating from Quedgeley. For information on the Park and Ride visit http://bit.ly/2q30d6u and for information on the Stagecoach Number 66 route (which stops directly outside Gloucester Quays) visit http://bit.ly/2qYQHX6.

Can I come by Bike?

Yes, Gloucester Quays offer Bike Racks across the Centre. They are located on St Ann Way, on the left hand side of the Car Park Rotunda, further down towards Baker Street, on Merchants Road (alongside Cote Brasserie) and on Llanthony Road (by TGI Fridays). Bikes cannot be wheeled through the Internal Mall of Gloucester Quays and Bikes are also left at the owners risk. Bicycles found locked on any unauthorised locations will be removed.

What is the quality of the ice?

The ice rink is offered as a municipal temporary rink, and as such is not intended for professional use.  The Ice surface is checked between each session for quality, and if necessary resurfaced. The ice can either be dry or wet.  Both are perfectly suitable for skating.  Wet ice is a result from climatic conditions, wind, rain and the resurfacing process.  Please remember that ice, by its very nature is a slippery surface, and that accidents and injuries do occur from being upon the ice.  If the surface of the ice is wet you may get wet if you fall over.  During busy sessions the ice surface can become rutted and grooved due to the action of skating.  Please ensure that you are skating in a suitable manner, keeping a look out for the ice conditions and other skaters always.

What happens if I have an accident on the ice?

Ice Skating is a sport, and like all sports, carries a degree of risk for the participants.  Ice is a slippery surface, and slips and falls do occur.  At our rinks we ensure that there is a professional medical team on hand to deal with all incidents / accidents that occur on the ice.  In the first instance our Ice Marshals shall assess the situation, and, if required, summon medical assistance to the ice.  A separate medical room is located on site, here you will be assessed and treated by the medical provider.  The sport of skating is something that you freely engage in, and undertake entirely at your own risk.  The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage.  Management will not be responsible, however incurred, for all injury, accidents, and loss, however incurred by the skater.

I have lost an Item of personal property what can I do?

When you first notice that you have lost personal property, please ensure that this is reported to the rink manager.  We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you.  Management are not responsible for the loss or theft of personal property.  Management will not be held responsible for any loss or damage, however incurred, of personal items.  Items that have collected in lost and found after a period of 14 days, and not returned to or recovered by the owner, shall be disposed of.

Why Is there CCTV in use?

CCTV is in for safety and security purposes. Images are recorded 24 hours a day.

Can I use my mobile phone on the ice?

No, the use of mobile phones by skaters is not permitted on the ice.  This is for your own safety, and the safety of all skaters, and of course for the safety of your expensive electronic devices.

Can I smoke or use e-cigarettes a the Ice Rink

No, smoking or vaping / e-cigarettes are not permitted with in any skate exchange building or other covered areas.  Smoking whilst skating on the ice is strictly prohibited.

Why can’t I perform tricks on the ice?

The rink is offered as a municipal rink, and caters for all ages and abilities.  This rink is not for professional use, and as such skating at speed, skating backwards, tricks and acrobatic manovers are not permitted.  Weaving, horseplay and skating in chains of more that 3 skaters is also, not permitted.  This is for your own safety, and the safety of all skaters.

Can I carry my child on the ice?

No. Ice by its very nature is a very slippery and hard surface, and as such presents many risks.  Skaters are not permitted to carry other skaters, typically children, whilst on the ice surface.  This, of course is for your own safety, and all other skaters.

Who is liable if I have an accident?

Ice Skating is a sport, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. The ice surface, by its very nature is a very slippery and hazardous surface.  All skaters participate in the sport of ice skating entirely at their own risk.  The skater acknowledges that the ice is a slippery and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects or structures, and may therefore be considered a hazardous activity.  All slips, trips and falls, and resulting injuries whilst skating, or being upon the ice will be the fault of the individual skater.  All skaters have made a conscious decision to ice skate, and participate in the sport at their own free will. 

ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.

Is there a risk assessment available for skating?

No.  The Promotor is unable to provide a risk assessment for the sport of ice skating.  All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily.  Schools and other organised group visits should conduct their own risk assessment.

What can I do If my skates are uncomfortable?

If you feel your skates are uncomfortable, please see a member of our skate exchange staff, who will happily change your skates free of charge.  We recommend thick ski type socks for additional comfort.  Thin socks whilst skating often result in blisters forming. 

Trouble with your purchase? Contact Christmas Ice Rinks

gq@christmasicerinks.co.uk

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